What are the responsibilities and job description for the Server - The Lake House position at Sunriver Resort?
The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. They will assist with maintaining the AAA Four Diamond standards.
The Server will always conduct themselves in a manner which supports the guiding principles of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.
Responsibilities
The Server will always conduct themselves in a manner which supports the guiding principles of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.
Responsibilities
- Adheres to the steps of service using the service standards manual
- Takes guests orders using seat numbers and appropriate order taking sheets
- Enters orders accurately into POS systems
- Familiarizes themselves with all menus including three meal periods, lounge menu, wine and beverage lists
- Resets dining room according to meal period and table needs
- Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked
- Follows all proper bookkeeping and cash handling procedures
- Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
- Serves food and beverages to guests
- Informs and promotes guests of daily/nightly special
- Checks guests' identification to ensure minimum age requirement for consumption of alcoholic beverages
- Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
- Offers creative selling of products to guests
- Answers questions and/or makes recommendations on menus items
- Cleans tables and/or counters & seats after guests are finished
- Explains how various menu items are prepared, describing cooking methods and ingredients
- Takes into consideration any special request, dietary issues made by the guest
- Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- EXPERIENCE & EDUCATION:
- High school diploma or equivalent
- Prior hospitality experience preferred
- At least one year high volume restaurant serving experience preferred
- At least one year food & beverage experience preferred
- At least 6 months POS system experience preferred
- Adequate wine, beer and mixed drink knowledge preferred
- Must be at least 21 years of age
- Must have or be able to obtain prior to start date a valid OLCC card