What are the responsibilities and job description for the Pickleball Desk Attendant position at Sunriver Resort?
Join the team at Sunriver Resort and be a part of the Top 100 Best Companies to work for in Oregon! The Pickleball Desk Attendant is responsible for providing exceptional guest service at the pickleball facilities, as well as ensuring the safety and comfort of all guests. S/he will register guests for pickleball courts, lessons and clinics. The Pickleball Hut Attendant will assist in maintaining the AAA Four Diamond Standards.
The Pickleball Desk Attendant will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.
Enjoy where you work! As part of the Sunriver Resort team enjoy these perks more!:
EXPERIENCE & EDUCATION:
The Pickleball Desk Attendant will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.
Enjoy where you work! As part of the Sunriver Resort team enjoy these perks more!:
- Free Pickleball
- Free Golf
- Free Recreation including Bikes & Marina
- Paid Time Off
- Discounted and Complimentary Stays Across CoralTree Properties
- 50% Off Food & Beverage
- 50% Retail
- And so much more!
- Greets and welcomes guests and members upon arrival
- Maintains positive relationships with members and guests
- Assists members and guests in booking reservations for pickleball courts, clinics or lessons
- Assists members and guests in booking reservations for pool lanes and fitness classes
- Explains pickleball facilities, programs, services and equipment to guests and members
- Explains fitness facilities, programs, services and equipment to guests and members
- Handles payment transactions for pickleball operations and ensures accuracy
- Maintains strong knowledge of Pickleball department merchandise products and pricing
- Assists in maintenance and upkeep of pickleball courts and surrounding areas
- Maintains cleanliness and stocks towels and products in spa locker rooms
- Maintains cleanliness and restocks towels throughout fitness center
- Responsible for answering guest questions regarding pickleball operations, membership and retail
- Answers Pickleball Desk phone line and directs calls appropriately
- Up sells other resort services and amenities to guests
- Provides general resort information to guests
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
EXPERIENCE & EDUCATION:
- One year of customer service experience preferred
- Knowledge of the game of pickleball preferred
- Must have their OLCC License
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must be able to stand on feet and walk throughout the day, including some on uneven surfaces
- Must be able to lift & carry up to 25 lbs on an occasional basis