Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the food production industry. In this role, you will be the face of our company, interacting with our valuable customers to ensure they receive the highest quality of service. Our ideal candidate will have a passion for customer service, with the ability to resolve inquiries, handle complaints, and provide information about our products efficiently and courteously. You will be responsible for processing orders, answering customer questions, and managing any issues that may arise, ensuring a seamless customer experience that aligns with our commitment to quality. Your role is critical in fostering strong relationships with customers, contributing to our company’s reputation in the industry. You will work closely with various departments, including production and sales to ensure we meet customer needs while delivering our products in a timely manner. We are looking for a proactive individual who thrives in a fast-paced environment and is eager to learn and grow alongside our team. If you are ready to embark on this exciting opportunity and make a difference in our company, we invite you to apply and be part of our mission to deliver excellence.

Duties

• Handle incoming customer inquiries via phone and email.
• Process customer orders accurately and efficiently using our internal systems.
• Resolve customer complaints by investigating the issue and providing suitable solutions to ensure customer satisfaction.
• Provide product information and recommendations to customers based on their needs or preferences.
• Collaborate with production to ensure timely delivery of products to customers.
• Communicate availability, lead times, and constraints.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to appropriate departments when necessary.
• Data entry: enter and process orders.

Skills

• High school diploma or equivalent; prior experience in customer service is a plus.
• Strong verbal and written communication skills with a focus on customer interaction.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in using computers
• Strong problem-solving skills and a positive attitude towards customer service.
• Ability to work well in a team and contribute to a collaborative work environment.

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $20 - $23