Operations Director

Position Summary

The Operations Director is responsible for integrating Studson’s Sales, Logistics, and Warehouse functions into a high-performing system that supports profitable growth, exceptional customer experience, and operational excellence. This role owns end-to-end execution from demand generation and sales performance through inventory planning, fulfillment, shipping, and warehouse execution. The Operations Director partners closely with the CEO and cross-functional leaders to translate company objectives into measurable operating plans, consistent processes, and strong team accountability.

Key Responsibilities

Leadership & Operating Rhythm

• Lead Sales, Logistics, and Warehouse teams with clear priorities, expectations, and performance management.
• Establish and maintain structured communication rhythms between Inside Sales, Outside Sales, Marketing, Warehouse, and Finance to reduce friction and improve customer experience.
• Coach, develop, and retain high-performing leaders and teams.
• Prepare executive-ready dashboards and written summaries for leadership that clearly communicate Inside Sales Support performance, trends, risks, and improvement opportunities.
• Scale labor planning to support growth and seasonality.
• Identify and propose solutions to operational blockers impacting sales performance.

Sales Leadership & Performance

• Own sales execution, forecasting, and pipeline health.
• Drive disciplined sales processes and CRM usage.
• Strengthen distributor, dealer, and key account relationships.
• Remove or fix operational blockers impacting sales performance.

Logistics, Supply Chain, Warehouse Operations

• Oversee inbound and outbound logistics across all sales channels.
• Optimize freight strategy, carrier performance, and shipping costs.
• Balance inventory availability with working capital discipline.
• Ensure fulfillment processes are documented and scalable.
• Own warehouse receiving, storage, picking, packing, and shipping.
• Maintain safe, clean, and efficient warehouse operations.
• Ensure accurate ERP inventory transactions and reporting.
• Scale labor planning to support growth and seasonality.

Process Improvement & Cross-Functional Alignment

• Drive continuous improvement initiatives across operations.
• Maintain company SOPs and accountability metrics.
• Map and optimize workflows to reduce errors and rework.
• Partner with Finance on budgeting and forecasting.
• Coordinate with Product and Marketing on launches and demand planning.

Technology Optimization

• Act as primary contact for Amdek inventory movement and printing processes.
• Coordinate implementation of CRM and SPS integration with company Netsuite Administrator
• Partner with the NetSuite Administrator to identify, design, and implement process improvements that support order management, fulfillment, invoicing, and reporting across regions.
• Support international expansion initiatives by helping outline system requirements for multi‑currency, taxation, shipping, and customer workflows in NetSuite and connected platforms.
• Act as the lead for sales operations workflows within NetSuite, CRM, and related systems, ensuring processes align with real‑world sales and fulfillment needs.
• Assist with testing, documentation, and rollout of system enhancements related to international sales, distributors, and cross‑border fulfillment.
• Ensure consistency and scalability of sales operations processes across domestic and international markets.
• Support data accuracy, reporting integrity, and adoption of best practices across CRM, ERP, and sales support tools.

Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience).
• 8 years of progressive leadership experience spanning sales and operations.
• Experience in implementation of CRM, ERP, and WMS systems.
• Strong inventory, logistics, and fulfillment expertise.
• Experience leading cross-functional teams in a growth environment.
• Excellent written and verbal communication skills, including the ability to present complex information to senior leadership.

Working Conditions

• Office environment with periodic exposure to a warehouse environment
• This position may be required to lift objects weighing up to 25 pounds without assistance
• The sound level is quiet and typical of a small office environment
• A cubicle or individual desk space, ergonomic chair, and computer hardware are provided

Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employment with Studson, Inc. is at will. This means that either the employee or the Company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.

Studson, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What makes Studson safety helmets unique?

Ability to Commute:

• Sherwood, OR 97140 (Preferred)

Work Location: In person

Salary : $150,000 - $200,000