What are the responsibilities and job description for the Director of Operations position at Bitstamp.LLC?
Job Title:
Operations Director
Location:
Los Angeles, California, USA (Hybrid/Remote Work Available)
Reporting to:
General Manager (North America) / Global Chief Operating Officer (COO)
Job Overview:
Bitstamp is one of the world's leading digital asset trading platforms, committed to providing global users with secure, stable, and efficient cryptocurrency trading and Web3 services.
As the Operations Director for the Los Angeles office, you will be responsible for overseeing day-to-day operations, driving business growth strategies, coordinating cross-departmental projects, and supporting compliance efforts. Your mission is to ensure Bitstamp's continued success and brand development in the North American market.
This position offers flexible work arrangements; qualified candidates can choose hybrid or fully remote work.
Key Responsibilities:
Strategy and Business Planning
Develop and execute the annual business and operational strategy for the Los Angeles office.
Analyze market trends, competitive dynamics, and user behavior, and propose optimization solutions.
Team and Organizational Management
Lead and manage the local team, including operations, marketing, public relations, and customer service.
Cultivate a collaborative, efficient, and responsible corporate culture.
Operations and Process Optimization
Oversee day-to-day operations, including product launches, marketing campaigns, customer support, and data analytics.
Promote automation and data-driven decision-making to optimize resources and reduce costs.
Compliance and Risk Control
Work closely with the legal and compliance teams to ensure compliance with relevant U.S. and California regulatory requirements.
Establish risk identification and mitigation mechanisms to maintain platform integrity and user trust.
Partnerships and External Relations
Build and maintain strong relationships with local financial institutions, regulatory agencies, industry associations, and media partners.
Represent Bitstamp at blockchain and Web3 industry events to enhance brand awareness.
Finance and Performance Management