Customer Service Officer

Company Description

Skillbridge Academy is a forward-focused organization dedicated to empowering businesses through strategic development, innovative solutions, and tailored training programs. We specialize in bridging capability gaps and driving measurable growth for our partners. Our work is built on a foundation of professionalism, integrity, and continuous improvement. As we expand our reach, we are seeking motivated individuals who are ready to contribute to a high-performance culture and grow alongside us.

Job Description

We are seeking a polished and dedicated Customer Service Officer to join our team in Dallas. The individual in this role will be responsible for supporting clients, ensuring smooth communication channels, and maintaining the high service standards that represent Skillbridge Academy. This position requires professionalism, strong organizational abilities, and a commitment to delivering an exceptional customer experience.

Responsibilities

• Serve as the primary point of contact for customer inquiries, requests, and assistance.
• Provide clear, courteous, and solution-oriented responses to clients.
• Maintain accurate records of customer interactions and follow up on outstanding matters.
• Support internal teams by relaying relevant information and coordinating next steps.
• Ensure all service procedures align with company standards and quality expectations.
• Identify opportunities to improve customer experience and propose enhancements.
• Assist in managing administrative tasks related to customer support and service operations.
  
  

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with accuracy and composure.
• Professional demeanor and a client-focused mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in basic office software and structured documentation.
  
  

Additional Information

• Competitive annual salary ranging from $51,000 to $54,000.
• Opportunities for professional growth and advancement within the organization.
• Skill development through ongoing training and internal support programs.
• Stable full-time position with a well-structured work environment.
• Supportive leadership and a collaborative team culture.