Customer Service Liaison

Company Description

Skillbridge Academy is a forward-thinking educational and professional development institution committed to empowering individuals through high-quality training programs, strategic learning pathways, and innovative growth solutions. Our mission is to inspire excellence and support career advancement by providing the tools, resources, and guidance needed for long-term success. As we expand our reach, we are seeking a dynamic professional to join our team and help refine and elevate our marketing strategies.

Job Description

We are seeking a dedicated and detail-oriented Customer Service Liaison to join our dynamic team in Cincinnati, OH. This role is essential in ensuring our clients and students receive exceptional support and a smooth, positive experience throughout their interactions with Skillbridge Academy. The ideal candidate is a strong communicator who thrives in a collaborative environment and is committed to delivering outstanding service.

Responsibilities

• Serve as the primary point of contact for clients, students, and partners, ensuring inquiries are handled promptly and professionally.
• Maintain clear communication across departments to coordinate solutions and updates.
• Provide guidance, support, and accurate information regarding programs, services, and processes.
• Address concerns or issues with patience and a solutions-focused mindset.
• Document interactions, follow-ups, and resolutions to maintain accurate records.
• Contribute to the continuous improvement of service quality and operational efficiency.
• Support administrative tasks and assist with program coordination as needed.
  
  

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional demeanor and strong interpersonal skills.
• Ability to work independently and collaboratively under minimal supervision.
• Strong problem-solving skills and a customer-focused approach.
• Basic computer proficiency and the ability to adapt to new systems or tools quickly.
  
  

Additional Information

Benefits

• Competitive annual salary of $48,000 – $52,000.
• Opportunities for professional growth and long-term career development.
• Supportive and collaborative work environment.
• Skill-building opportunities and internal training.
• Full-time position with stable weekly hours.