What are the responsibilities and job description for the Call Center Representative position at Strata Skin Sciences?
Company Description STRATA Skin Sciences is a medical technology company focused on developing, commercializing, and marketing advanced solutions for in-office treatment of dermatologic conditions. Backed by decades of experience, the company offers an expanding portfolio of best-in-class skin science technologies. STRATA partners with healthcare providers to advance treatment options for life-altering skin conditions, including psoriasis, vitiligo, and atopic dermatitis.
POSITION SUMMARY:
Answer incoming calls and place outbound calls to patients and to doctor’s offices, answer inquiries and questions, handle health insurance information, provide information, create leads, book appointments with doctor offices.
ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve patients inquiries
Provide customers with XTRAC therapy and services information
Update existing patients information
Identify and escalate issues
Route calls to appropriate resource when applicable
Follow up patients calls
Document all call information according to standard operating procedures
Create leads book appointments
KNOWLEDGE AND SKILL REQUIREMENTS:
High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency-bi-lingual (english/
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes