What are the responsibilities and job description for the Call Center Representative position at Strata Skin Sciences?
We are seeking a Patient Advocate to become an integral part of our team! The Patient Advocate is responsible for answer incoming calls and place outbound calls to patients and doctor’s offices, answer inquiries and questions, handle health insurance information, provide information, create leads, and book appointments with doctor offices. This is a Day Shift on-site position that pays $20 per hour.
ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:
- Answer calls and respond to emails.
- Handle customer inquiries both telephonically and by email.
- Research required information using available resources.
- Manage and resolve patients’ inquiries.
- Provide customers with therapy and service information.
- Update existing patients’ data.
- Identify and escalate issues.
- Route calls to appropriate resources when applicable.
- Follow-up patient calls.
- Document all call information according to standard operating procedures.
- Create leads, book appointments.
KNOWLEDGE AND SKILL REQUIREMENTS:
- High school diploma or equivalent
- Proficient in relevant computer applications
- Required language proficiency. Bi-lingual (Spanish/English a plus)
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Experience in a call center or customer service environment
- Good data entry and typing skills
- Knowledge of administration and clerical processes
Salary : $20