What are the responsibilities and job description for the Call Center Representative position at San Diego County Bar Association?
Job SummaryWe are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and have a background in customer service, with a preference for those familiar with legal terminology. We are a small non-profit organization.Duties and ResponsibilitiesRespond to incoming calls and assist customers with their inquiries in a timely mannerProvide accurate information regarding our organization, programs, and servicesDocument customer interactions and maintain detailed records in our databaseUtilize effective phone etiquette to ensure a professional interaction with each callerAnalyze customer needs and provide appropriate solutions or escalate issues as necessaryCollaborate with team members to improve service delivery and enhance customer satisfactionMaintain up-to-date knowledge of company policies, procedures, and legal terminologyDemonstrated phone etiquette that reflects professionalism and empathyMust possess a high-level of attention to detailMust be able to answer phones and type simultaneouslyMust have a strong work ethic and personal integrityMust be able to work independently as neededMust have reliable transportation and a strong track record of dependabilityQualificationsFluency in English and Spanish requiredHigh School Diploma or GED required; AA or BA degree preferred.Proficient in computer skills, including data entry and familiarity with call center practicesKnowledge of legal terminology is helpfulAbility to analyze situations effectively and provide solutions promptlyMust be able to sit for prolonged periods of time (this is a call center)Minimum 1 year of call center or multi-volume line experience.***Will be required to undergo background check and provide professional referencesJob Type: Full-timePay: $25.00 - $26.00 per hourExpected hours: 37.5 per weekBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceLanguage:Spanish (Required)Work Location: In personCompany DescriptionNon Profit lawyer referral service.
Salary : $25 - $26