What are the responsibilities and job description for the Front Desk Agent position at Stonehurst Manor?
Join One of North Conway's Premier Hospitality Destinations
At Stonehurst Manor, hospitality is more than a service—it's an experience. Nestled on a scenic estate overlooking the White Mountains, our historic manor combines elegant accommodations, exceptional dining, and personalized guest service to create memorable stays for visitors from around the world.
We're looking for a friendly, professional, and detail-oriented Front Desk Associate who enjoys creating exceptional guest experiences and thrives in a fast-paced hospitality environment. If you're passionate about customer service and enjoy being the face of a luxury property, we'd love to meet you.
What You'll Do
Create Outstanding Guest Experiences
- Welcome guests with warmth and professionalism from the moment they arrive.
- Manage check-ins and check-outs efficiently and accurately.
- Respond promptly to guest questions, requests, and concerns.
- Provide information about the property, dining options, local attractions, and seasonal activities.
Reservations & Guest Services
- Process room and dining reservations with accuracy.
- Assist guests in planning memorable stays and experiences.
- Coordinate guest requests with housekeeping, restaurant, and management teams to ensure seamless service.
Front Desk Operations
- Maintain accurate reservation and guest records.
- Answer phones, emails, and online booking inquiries.
- Process payments and assist with daily transaction reconciliation.
- Support smooth shift transitions and front desk operations.
Enhance the Guest Experience
- Recommend room upgrades, dining experiences, and special packages when appropriate.
- Help create a welcoming, organized, and guest-focused environment.
- Represent Stonehurst Manor with professionalism and attention to detail.
What We're Looking For
- Previous hotel, front desk, hospitality, or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional in a busy environment.
- Comfortable using reservation systems, POS systems, and basic computer software.
- Knowledge of the North Conway area is a plus.
- Availability to work evenings, weekends, and holidays.
- Positive attitude and genuine passion for hospitality.
Why Join Stonehurst Manor?
- Competitive hourly pay: $17–$19 per hour
- Flexible scheduling
- Employee dining discounts
- Opportunity for advancement within a growing hospitality group
- Work in one of the area's most respected and scenic hospitality destinations
- Supportive team environment focused on excellence and guest satisfaction
Schedule
- Part-Time
- Evening, weekend, and holiday availability required
Apply today and become part of a team dedicated to creating unforgettable guest experiences in the heart of the White Mountains.
Stonehurst Manor is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and welcome applicants from all backgrounds.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $17 - $19