What are the responsibilities and job description for the Front Desk Agent position at Home2 & Suites by Hilton North Conway?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for all visitors, whether they are checking in, seeking assistance, or requiring information about our resort. Great Travel Benefits.
Duties
- Greet guests warmly upon arrival and assist with the check-in and check-out process.
- Manage reservations and provide information regarding room availability, rates, and amenities.
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Maintain accurate records of guest interactions and transactions using phone systems and hotel management software.
- Provide recommendations for local attractions, dining options, and resort services.
- Uphold the highest standards of hospitality and guest relations at all times.
- Collaborate with other departments to ensure seamless service delivery.
Skills
- Strong background in hospitality with a focus on guest services.
- Excellent phone etiquette and communication skills.
- Experience with front desk operations in a resort or hotel setting is preferred.
- Knowledge of hospitality management practices is an asset.
- Bilingual abilities are a plus to enhance guest interactions.
- Proficient in using phone systems and hotel management software.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Work Location: In person
Salary : $16 - $18