Sales and Customer Service Manager

About Us

Stillwell Inc. is a family-owned manufacturing company specializing in hydraulic systems and components built to perform in real-world conditions. Our success is driven by our people and the systems that support them. We value stewardship, integrity, humility, grit, and craftsmanship across every function of the business.

The Opportunity

The Sales and Customer Service Manager oversees the day-to-day execution of the company’s annual sales plan, including the development of sales goals, management of customer service standards, and accountability for team performance. This role ensures consistent implementation of sales strategies and fosters strong relationships with customers while driving revenue growth.

The ideal candidate brings a balance of relational leadership and technical understanding, enabling them to build strong customer relationships while also understanding the operational and technical aspects of selling in a manufacturing environment. This individual will partner closely with leadership to drive accountability, improve sales processes, and strengthen the company’s position in the market.

Additional performance-based incentive compensation is available and tied to overall sales results and team performance.

Supervisory Responsibilities

• Hires, trains, and develops sales and customer service team members
• Organizes and manages team schedules, workflows, territories, and performance expectations
• Conducts timely and constructive performance evaluations
• Provides coaching and development to support individual and team success

Duties and Responsibilities

• Lead the sales and customer service teams to achieve annual sales and revenue goals
• Develop and implement the annual sales plan, including measurable goals and KPIs
• Monitor and drive accountability for individual and team performance
• Analyze sales performance and market trends; adjust strategies as needed
• Ensure high levels of customer satisfaction and resolve escalated customer concerns
• Identify customer needs, market feedback, and growth opportunities to guide sales focus
• Oversee and support the use of CRM systems to manage pipeline visibility and customer interactions
• Evaluate sales data and operational metrics to improve team effectiveness and decision making
• Prepare and manage sales and customer service budgets
• Collaborate with marketing, operations, and executive leadership to align company initiatives
• Represent the company at customer meetings, industry events, and trade shows as required
• Support the development and implementation of improved sales processes and systems
• Perform other related duties as assigned

Required Skills/Abilities

• Excellent verbal and written communication skills
• Strong leadership and team management abilities
• Ability to build and maintain strong customer relationships
• Strategic thinking with the ability to translate goals into actionable plans
• Strong analytical and problem-solving skills
• Strong organizational skills and attention to detail
• Ability to balance relationship-building with operational and technical sales execution

Qualifications

• Minimum 3 years of management experience, preferably leading sales or customer service teams
• Experience working in sales, account management, or customer-facing roles
• Experience using a CRM system; experience implementing or improving CRM systems is a plus
• Background in industrial or manufacturing sales environments preferred
• Bachelor’s degree preferred but not required

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Occasional travel may be required

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $75,000 - $90,000