Customer Service Representative

Aperture Pet & Life is a leading online retailer, manufacturer and distributor of products and solutions for saltwater aquarists as well as freshwater, reptile and amphibian ecosystems and habitats.  With one of the pet industry’s largest YouTube platforms, and through its banner brands including Bulk Reef Supply, Neptune Systems, EcoTech Marine, Aquaillumination, Leap Habitats and others, the company offers its customers the products and resources they need to create thriving ecosystems.

Our company looks for people who are doers, thinkers and creators. Our culture thrives by putting the customer at the center. At Aperture, it’s about each person bringing their own unique skills and passion to a thriving and constantly evolving environment.

What we are looking for:

We are looking for an experienced Customer Service Representative to provide timely and accurate assistance to customers with a variety of needs relating to customer orders, accounts, marketing, sales and policies. This CSR’s main focus will be supporting our Bulk Reef Supply website. 

What you’ll do:

• Provide support for customers utilizing an in-bound and outbound telephone system, email, fax, live chat, walk-in and will-call

• Answer questions from customers on various aspects of their orders that include cancels, returns shipping issues and various other needs.

• Provide product troubleshooting

• Answer hobby knowledge questions

• Assist customers with processing their orders.

• Support customers account questions in a timely manner. 

• Respond to customer concerns by recommending the best course of action according to established department policies and procedures 

• Participate in continuous education in the saltwater and freshwater aquarium industry to include time spent in product research and testing

• Participate in team development of quarterly and annual project-based goals and perform self-directed activities to support completion of goals

What we require in education, experience and skills:

• High School diploma or equivalent plus a minimum of one-year telephone customer service, retail or other related experience
  

• Aquarium hobby and product knowledge is a must

• Previous experience with saltwater reef systems is a plus

• Demonstrated understanding of water elements and their function within the reef aquarium is a plus

• Demonstrated working knowledge of equipment utilized in the saltwater aquarium industry is a plus

• Ability to learn working and advanced knowledge of our brand products.

• Strong customer service orientation and commitment to company core values

• Organized, detail-oriented and able to concentrate on details with interruptions

• Thrive in a self-directed, motivated, entrepreneurial environment

• This is an in office roll and you must be willing to work in Golden Valley, MN

• Shift is M-Th 9:00am-6:00pm and F 7:30am-6pm central time

Aperture is a growth company that looks for team members to grow with it. Aperture offers competitive benefits including health insurance and 401k match, parental leave and a diverse and inclusive culture with boundless opportunities for personal and professional development. Every Aperture employee shares one galvanizing mission: To enrich lives through thriving ecosystems.