What are the responsibilities and job description for the Customer Service Representative position at On Time Service Pros?
We’re On Time Service Pros: the guys and gals you call in Rosemount, Minnesota and the surrounding areas when you’re fed up with subpar home comfort service. In a nutshell: We’re a fan of old-school customer service when it comes to heating, cooling, plumbing and electrical needs in the Southeast Metro. We treat you like customers were treated long ago: when customer service was less about saying “I’m sorry” and more about saying, “My pleasure.” See how we’ll treat you special.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers may face with accuracy and efficiency.
Qualifications and Skills
Strong phone contact handling skills and active listening
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to listen. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer concerns. We pride ourselves in being a customer service company that aids with Heating, Cooling Plumbing and Electrical repairs.
Responsibilities and Duties
Respond to customer inquiries via phone, email, or chat
Outbound calling to our club members to meet call goals
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information
Meet personal/customer service team sales targets and call handling quotas
Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution
Keep records of customer interactions
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Benefits
Accrued Paid Time Off
Comprehensive benefit package
Holiday Pay
Health Dental and Vision Coverage
401k retirement plan
Long and Short Term Disability
Life Insurance
Supportive Team Culture
Hybrid work schedule after 6 months
Hours: Monday Through Friday 10am-6:30pm
$24-$27 per hour
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 5 years (Required)
Work Location: In person
Salary : $24 - $27