What are the responsibilities and job description for the Customer Service Representative position at North Suburban Agencies?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Position Overview:
As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Responding promptly to customer inquiries via phone and email.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Able to learn computer functions
- Ability to work in a team environment
- Prior office experience
- Willingness to obtain P&C license
Salary : $40,000 - $60,000