What are the responsibilities and job description for the Customer Service Order Entry specialist position at Metro Sales Inc.?
Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, is an industry leading hardware, software, and managed services provider.
MSI Metro Sales Inc. is seeking an Employee-Owner, Customer service/Order entry specialist, in our Burnsville, MN Headquarters.
The ideal candidate will be responsible for processing orders for supplies from internal and external clients while delivering an exceptional customer service experience. The successful candidate will exhibit attention to detail in processing orders, returns on internal and external systems; maintain call, and email volume expectations with a focus on minimal hold time rates.
Core Responsibilities
- Receive and process incoming calls and emails.
- Process supply orders and submit returns on vendor websites.
- Strive to exceed team goals: calls per day, average talk time on live calls, % of Productivity, service error rates, supply error rates and phone audits.
- Maintain team goals for Hold Time and Grade of Service.
- Process standard reports within excel and proprietary software.
- Participate in cross training to support other departments as needed
- Other responsibilities as assigned by Supervisor or Manager.
Minimum Qualifications
- High School Diploma or equivalent.
- Microsoft office products MS Outlook, Excel, and Word
- Able to travel to all Metro Sales locations (estimated 10 days a year) and Customer locations as needed.
- Valid Drivers License
- Clean Driving Record
Preferred Qualifications
- Excellent typing & Ten-key skills.
- Exhibit excellent Communication, organizational and prioritization skills.
- Prior Customer service experience.
What We Offer
- Medical, Dental and Vision Insurance
- Short- and long-term disability program
- Life Insurance
- Educational Development Benefits
- Employee Stock Ownership Plan (ESOP) Gainshare
- 401K Match
- PTO
- Paid Volunteer Days! Opportunities for community involvement with your peers.
Metro Sales Inc. Vision
Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/