What are the responsibilities and job description for the Order Entry Specialist position at EVERIDGE?
The Order Entry Specialist is responsible for accurately entering, managing, and overseeing complex, multicomponent customer orders from initial approval through final fulfillment to production. This role ensures that all order specifications, configurations, pricing, and customer requirements are correctly interpreted and executed by collaborating closely with Sales, Product Design, Customer Experience, Operations, and Manufacturing teams. The Specialist serves as the primary internal owner of order accuracy - proactively mitigating errors, resolving discrepancies, and ensuring an exceptional customer experience throughout the order lifecycle.
KEY RESPONSIBLITIES and TASKS:
- Core internal responsibilities:
- Support customers by ensuring their orders are produced and delivered according to expectations
- Maintain and improve SOPs, checklists, and templates to enhance order accuracy and team proficiency
- Reduce rework caused by order errors
- Maintain Salesforce customer records for account accuracy, spec requirements, and POC
- Translate complex quotes into accurate sales orders (SKUs, options, discounts) and apply contract terms, taxes, and shipping instructions
- Monitor WIP status and proactively remove blockers in collaboration with Scheduling, Manufacturing, and Logistics
- Coordinate with Scheduling on capacity, slotting, and promise dates
- Core external/customer responsibilities
- Reconcile discrepancies between quotes, PO, and ERP
- Establish order‑quality checkpoints (pre‑entry, pre‑release, pre‑ship) to catch and correct errors early
- Be the point person for customers’ post-approval, regarding status of work, terms/conditions, day of delivery coordination
- Other duties as assigned.
EDUCATION/EXPERIENCE:
- 1 year of customer service or order entry experience
- Computer proficiency with Microsoft Office
- CRM experience (Salesforce preferred)
- ERP familiarity (Microsoft Dynamix AX preferred)
- Exceptional customer service and communication skills
- Ability to prioritize tasks, while understanding the variable timelines required to execute JIT process
- Proven skills in time management and multi-tasking responsibilities
- Demonstrated ability to be self-directed and an independent problem solver
- Ability to expand work hours to meet deadlines and workload fluctuations
PHYSICAL EFFORT
- Ability to sit, stand, and walk intermittently for 8 hours
- Ability to work on a PC as required
Salary : $22 - $26