Assistant Café Manager

Job Title: Assistant Café Manager (ACM)

Type: Full-time non-exempt hourly

Salary: Commensurate with experience, starting at $20/hour plus tips (tips add a guaranteed $2/hour minimum)

Job Overview: Still North Books & Bar is looking for an organized and upbeat food service professional to assist the Café Manager (CM) and Store Owner (SO) in overseeing daily operations of Still North’s small but high-volume café. This position will spend most of their time working alongside the café team on the floor, ensuring that we provide an exceptional customer experience through direction, hands-on support, and leading by example. The ACM will also occasionally work behind-the-scenes, assisting with routine and project-based tasks necessary for the success of the cafe, as delegated by the CM and/or SO. These tasks may include, but are not limited to, inventory management, social media marketing, equipment maintenance, menu development, and café hiring/onboarding.

A successful ACM loves to multitask. They have an innate understanding of how to station themselves and their team for the most efficient operations during busy times, and they take full advantage of slower times to get ahead on prep, sidetasks, and their off-floor work. Because our cafe staff is cross-trained on all cafe stations, the Assistant Cafe Manager should feel comfortable supporting others in a variety of roles. Excellent interpersonal, communication, and teambuilding skills are a necessity.

Responsibilities and Duties:

• Direct café floor team to ensure efficient operations during service
• Work alongside floor team as needed, across all café stations (register, coffee, food, prep)
• Ensure all food prep is happening through frequent updating of prep board and delegating tasks
• Maintain a safe, sanitary, organized work environment
• Check and put away ingredient and supply orders in a timely manner
• Proactively prevent and retroactively resolve customer satisfaction issues
• Provide ongoing staff direction, education, and training; alert CM and SO to any personnel issues
• Assist with training new café staff
• Support CM and SO with inventory management, including placing regular restock orders with food, beverage, and supply vendors
• Perform routine upkeep on café equipment and proactively communicate issues to CM and SO
• Contribute ideas and recipe development for food/drink specials and biannual menu refreshes
• Assist with café marketing, including creating social media content and updating in-store signage
• Assist with catering prep and execution for in-store events

Qualifications and Skills:

• Ability to work in a fast-paced work environment
• Lover of coffee, food, and café culture
• 1-2 years lead/manager experience, or an instinctive ability to manage and motivate a team
• Ordering, inventory management, and food costing experience a plus
• Highly detail oriented, especially with regards to consistency of product
• Extremely clear verbal and written communicator
• Computer skills including Microsoft Office and Google Workspace
• Must be willing to work occasional evenings, weekends, and holidays
• Must be willing & able to lift 30 lbs. and be on your feet for several hours at a time
• Welcoming of all and enjoys working with people

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person