Branch Manager (Staffing Firm)

StevenDouglas has been retained on an exceptional Branch Manager career opportunity in Dallas, Texas.

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of productivity and customer service goals. Your primary role will be to ensure that the branch is operating at a level that meets the Key Performance Indicators (KPIs) in place for placing qualified job seekers with our clients.

Responsibilities

• Responsible for ensuring that orders are fulfilled in a timely manner on a daily basis.
• Overseeing the recruiting of qualified candidates monitoring daily sourcing activities including, but not limited to: market research (i.e., job fairs, job boards, etc.), identifying candidate sources, cold calling, recruiting calls, and networking.
• Determining and implementing appropriate recruiting techniques for market and industry.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Address and respond to employee and client concerns, while maintaining ongoing relationships with candidates not currently on assignment.
• Ensuring that branch staff is qualifying candidates by conducting telephone and in-person interviews to obtain work history, education, training, job skills and salary requirements.
• Completing appropriate reference checks on candidates to ensure authenticity of stated skills and experience.
• Ensuring that the branch staff is analyzing client requirements against qualifications of candidates to match the best candidate with client needs.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance, leadership, and corrective action to enable staff to meet goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Ensuring that branch weekly timekeeping is submitted by set deadlines for in-house and external clients.
• Assists with start-up, development, and growth of new branches as needed.
• Performs other related duties as assigned.

Qualifications

• Excellent leadership and management skills.
• Verbal and communication skills to collaborate with employees & clients on all organizational levels.
• People person, able to provide excellent customer service.
• Quick decision-making and problem-solving abilities.
• Daily proficient utilization of office equipment and the Microsoft Office Suite is required.
• Responsible, initiative, goal oriented and organized.
• Strong attention to detail and able to multitask.
• Time management, proactive and willing to take on workplace challenges.
• Great listening skills and able to take direction from individuals in higher-level positions.