What are the responsibilities and job description for the Branch Manager position at Multiply Mortgage?
About Multiply Mortgage
Multiply Mortgage is a technology company and a mortgage company. We pair experienced, local mortgage advisors on our team with technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service, and modern software.
Our team previously built consumer tech products at Uber, Square, DoorDash, and Google and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan originators. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother.
Multiply Mortgage is backed by Kleiner Perkins, A*, and Box Group, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more.
Opportunity Overview
Our branch managers oversee the daily operations of a mortgage branch and its sales team. They ensure the branch meets production goals in a compliant manner while delivering excellent customer service and maintaining a productive team environment.
As a Branch Manager you will:
Sales Enablement Tools
You bring:
Multiply Mortgage is a technology company and a mortgage company. We pair experienced, local mortgage advisors on our team with technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service, and modern software.
Our team previously built consumer tech products at Uber, Square, DoorDash, and Google and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan originators. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother.
Multiply Mortgage is backed by Kleiner Perkins, A*, and Box Group, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more.
Opportunity Overview
Our branch managers oversee the daily operations of a mortgage branch and its sales team. They ensure the branch meets production goals in a compliant manner while delivering excellent customer service and maintaining a productive team environment.
As a Branch Manager you will:
- Recruit, hire, assist with onboarding and training, and manage all personnel reporting to you.
- Personally produce and maintain an active book of business.
- Motivate staff to achieve production targets and encourage feedback on how we can improve the experience for our most important customers – our loan officers and our borrowers.
- Develop and implement strategies to drive sales growth, increase branch profitability, and enhance customer satisfaction.
- Foster a positive, productive work environment and resolve customer service issues promptly.
- Maintain strong relationships with real estate professionals and other referral sources to generate new business and potential new team members.
Sales Enablement Tools
- Sales leadership that supports you with recruiting and retention (and in the rare case needed, moving loans forward to ensure an on time closing).
- Monthly marketing budget for each producer, and a strong willingness to invest in your market and/or personnel brand.
- Subscription to Mortgage Coach for each producer at company’s expense.
- Company provided Social Media expert, event planning and coordination.
- Customer Relationship Management system.
- Ability to help cultivate the next generation of loan officers.
- Be part of transforming the mortgage experience, ensuring our customers' largest financial decisions are handled with ease and care.
- Shape the future of our company, contributing to meaningful change as part of a collaborative, high-performing team.
- Thrive in a culture rooted in ownership, honesty, positive intent, and humility.
- Enjoy competitive rewards, including:
- Equity.
- Comprehensive health, dental, vision, and life insurance for you and your family.
- 401k retirement plan.
- Flexible PTO policies designed to be utilized fully.
- 12 weeks of paid parental leave for new parents.
You bring:
- At least 5 years of mortgage origination experience.
- Prior leadership or management experience, ideally within mortgage banking or lending.
- In-depth knowledge of mortgage products, regulations, and compliance requirements.
- Proved ability to recruit talented mortgage veterans.
- Strong desire to grow, develop and coach sales teams.
- Strong leadership, communication, analytical, and customer service skills.
- Active NMLS license in good standing.