Personal Lines Account Manager

Sterling Search Partners is working with a quickly growing independent insurance brokerage to find an experienced Personal Lines CSR/Account Manager to add to their team. The ideal candidate will have a strong customer-service mindset, excellent insurance knowledge, and the ability to manage a personal lines book of business with confidence and efficiency. This role offers the opportunity to grow with the agency, contribute directly to its success, and enjoy a supportive, team-oriented environment.

Key Responsibilities:

Client Service & Account Management

• Serve as the primary point of contact for personal lines clients, providing exceptional service by phone, email, and in person
• Manage day-to-day client requests including coverage questions, billing inquiries, endorsements, and policy changes
• Process renewals, review coverage needs with clients, and identify any gaps or improvement opportunities
• Maintain accurate and timely documentation in the agency management system

Policy Support & Administration

• Quote new and existing personal lines policies (home, auto, umbrella, renters, optional specialty lines, etc.)
• Prepare renewal summaries, review rates, negotiate with carriers, and secure the best options for clients
• Submit applications, endorsements, cancellations, and reinstatement requests in accordance with carrier requirements
• .Assist producers with new business workflows and help onboard new clients smoothly

Cross-Selling & Client Growth

• Identify opportunities to round out accounts by offering additional coverage such as umbrella, jewelry, flood, or specialty lines
• Engage in proactive outreach to ensure strong retention and client satisfaction
• Build long-term relationships and act as a trusted insurance advisor for the clients you manage

Compliance & Carrier Coordination

• Ensure all actions comply with state insurance regulations and documentation standards
• Communicate with carriers regarding underwriting issues, billing discrepancies, and coverage submissions
• Stay up-to-date with carrier products, underwriting guidelines, and market changes

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Qualifications:

Required

• Active Property & Casualty insurance license OR the ability and willingness to obtain one quickly
• Strong knowledge of personal lines products, markets, and underwriting guidelines
• Excellent communication, client-service, and problem-solving skills
• Proficiency with agency management systems
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment

Preferred

• At least 3 years of Personal Lines CSR, Account Manager, or agency experience (5 years strongly preferred)
• Background in a smaller independent agency where adaptability and multitasking were essential
• Experience quoting across multiple carriers through comparative raters or individual carrier portal
• Familiarity with additional specialty products (flood, dwelling, umbrella, etc.).

Key Competencies:

• Client-first mindset with exceptional service orientation
• Strong attention to detail and accuracy
• Ability to work independently and manage a book of business
• Professional communication and follow-through
• Problem-solving and ability to navigate carrier guidelines
• Comfortable in a collaborative, team/family oriented environment

Additional Offerings:

• Opportunity to grow professionally as the agency expands
• Supportive team culture with room for autonomy and growth
• Competitive compensation
• Licensing and continuing education support
• Flexible work environment (remote/hybrid options may be available depending on experience)
• Comprehensive benefits package