What are the responsibilities and job description for the Medical Device Field Service Specialist position at STERIS - Commercial Operations?
Make hospitals safer. Make your career stronger.
STERIS powers safer care through innovative products and services. As a Medical Device Field Service Specialist, you’ll be the on-site expert keeping essential equipment reliable and compliant—so clinicians can focus on patients.
Is this you?- You like solving mechanical problems and working with your hands.
- You thrive independently but appreciate a responsive team behind you.
- You’re comfortable moving between sites and juggling priorities.
Remote, customer-facing role working primarily inside hospitals. To support customers in the assigned territory, you must be based in Oregon.
What you’ll do- Diagnose issues and perform repairs and preventive maintenance on STERIS and competitor medical equipment.
- Own your schedule to meet customer needs: PMs, service and warranty calls, installations, and field upgrades.
- Leverage advanced digital tools to complete regulatory compliance tasks and thoroughly document work.
- Communicate findings, offer repair options and pricing, and coordinate with Sales to identify service opportunities.
- Travel to different sites in your territory according to service agreements and demand.
- High School Diploma or GED and 4 years of work experience, including 2 years in a technical/mechanical role; associate degree, technical certifications, competitive equipment training, or related military experience may count toward the technical requirement.
- Valid driver’s license and ability to meet required background and physical assessments for vendor credentialing.
- Customer-facing experience and team collaboration skills.
- Effective verbal and written communication.
- Basic computer literacy (Windows, email, navigation, mobile apps, and multi-system data entry).
- Schedule flexibility, including potential overnights and early/late hours.
HVAC, mechanics, maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation, plumbing, electrical.
What you’ll get- Competitive pay
- Generous PTO plus 9 holidays
- Medical, dental, and vision benefits
- Company vehicle
- Company phone and laptop
- Tools, equipment, and uniforms provided
- Short- and long-term disability
- 401(k) with company match
- Maternity and paternal leave
- Additional optional benefits and discounts (e.g., pet insurance)
- Tuition reimbursement and continuing education
- Strong advancement potential and long-term stability
