IT Assistant

Position Summary

SMH is seeking a hands-on IT Assistant to provide technical support, maintain hardware and software systems, and ensure smooth day-to-day technology operations across the hospital. This role is especially critical in our rural setting, where dependable IT support directly impacts patient care and staff efficiency.

The ideal candidate is a problem-solver with strong technical knowledge and the ability to work independently, while also supporting non-technical staff in a professional and approachable manner.

Key Responsibilities

• User Support
  • Serve as the first point of contact for staff IT issues
  • Provide direct technical support to staff via phone, email, or in-person for hardware, software, network, and EMR/EHR system issues.
• Equipment Setup:
  • Install, configure, and maintain computers, software, and other technology equipment.
• Troubleshooting
  • Diagnose and resolve technical problems with devices, wired/wireless networks, and applications.
• Inventory Management
  • Keep track of IT equipment and assets, including software licenses and hardware.
• Account and Password Management
  • Assist with managing user accounts and resetting passwords.
• System Monitoring and Maintenance
  • Perform routine maintenance and updates on all equipment
  • Monitor system performance and report any issues to IT Director.
• Data Management
  • Help with data backups and recovery procedures.
  • Ensure secure disposal of old equipment
• Documentation
  • Create and maintain documentation for IT procedures and support logs. 

Required skill and qualifications

• Education/Experience
  • High School diploma or GED
  • 1-3 years of IT support preferred (healthcare setting is a plus). 
• Technical Skills
  • Basic knowledge of computer hardware, software (Microsoft Office), operating systems (Windows OS), and networks
• Communication Skills 
  • Strong verbal and written communication skills to explain technical concepts to non-technical users.
• Problem-Solving
  • Ability to analyze issues, identify solutions, and resolve technical problems effectively. 
  • Ability to manage time effectively and prioritize tasks
• Interpersonal Skills
  • Ability to work well in a team and provide excellent customer service.
• Physical Abilities
  • Ability to lift and move computer equipment (sometimes up to 50 pounds) and work in confined spaces, such as under desks.
  • Ability to climb ladders and run network wire or hang equipment 
• Work Environment
  • Comfortable working in a healthcare environment where patient care is the top priority.
• Adaptability
  • Willingness to work flexible hours when critical IT issues arise.
  • Willingness to learn and keep up with the constantly changing technology landscape.

Optional but beneficial skills

• Experience with EMR/EHR systems
• Experience with ticketing systems
• Familiarity with cloud services.