IT Technician

POSITION SUMMARY

Routinely performs assignments of a varied nature requiring a full working knowledge of information systems in areas including application support, database administration, network/telecommunications, information security, information technology engineering, customer support or infrastructure operations. Plans and controls own work, selecting and utilizing appropriate methods, procedures, tools, equipment and standards effectively, to meet all targets set. Exercises professional judgment within a framework of guidelines provided by superiors. Performs a range of work activities in a wide variety of contexts, some of them complex and non- routine. As part of normal job duties, employees may be required to be in an on-call status to be able to promptly respond to and address user/customer needs.

Work is closely managed and reviewed for accuracy and adequacy. Follows specific, outlined, and detailed directions.

Provides resolution to problems that are readily identifiable with limited scope and are resolved in accordance with standard practices, procedures, applications, or routines.

Problem/ Task resolution timeframe: The majority of tasks typically take one to two days to resolve.

Contacts are primarily with direct supervisor and others in group or department to give and receive information.

ESSENTIAL JOB FUNCTIONS

Please note: The job descriptions may not be inclusive of all assigned duties, responsibilities, etc. of the job; duties and responsibilities include, but not limited to –

IT Technician IV

• Operates peripheral equipment and keeps input and output material in proper order.
• Monitors console panel in accordance with instructions.
• Performs specific tasks while utilizing established information technology standards.

IT Technician III

• Plans, schedules, and monitors own work within a limited horizon using applicable methods, procedures, tools, equipment, and standards effectively with only occasional reference to others.
• Responds to customers' needs, questions, and requests in and accurate and timely manner and expedites corrective actions.
• Works with client to define timeframe requirements.

IT Technician II

• Responds to desk side service requests, documents support and diagnostic activities and accurately resolves and closes service requests by following customer support standards and procedures.
• Acts as onsite support interface for installations and tests of local area network /wide area network and telecommunications components such as data/voice switches, routers, and/or voice/video equipment as directed by IT Manager and network specialists.
• Installs and upgrades software and performs regular maintenance on servers as required.

IT Technician I

• Analyzes, diagnoses, designs, plans, executes, and evaluates work to time, cost and quality targets, while exhibiting thorough familiarity with available methods, procedures, tools, equipment, and standards associated within a discipline.
• Plans and controls own work, selects and utilizes appropriate methods, procedures, tools, equipment, and standards, to meet all targets set.
• Provides support and training in area of responsibility to end users as required.

MINIMUM QUALIFICATIONS PER JOB LEVEL

• IT Technician IV – Bachelor's degree or equivalent; No experience required.
• IT Technician III- Bachelor's degree or equivalent; two (2) years' experience required.
• IT Technician II – Bachelor's degree or equivalent; four (4) years' experience required.
• IT Technician I – Bachelor's degree or equivalent; six (6) years' experience required

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS

Infrequent domestic travel to various office locations.

Salary : $24 - $28