IT Technician

Description

Samuel Engineering is seeking a highly capable and passionate IT Technician to join our growing team. This individual will handle first-level user issues, assist with new user creations, and ensure our IT systems are operating effectively.

Are you driven by implementing innovative technology solutions? Do you value individual responsibility within a collaborative team environment? Are speed, accuracy, and adaptability your trademarks?

If you answered YES, we encourage you to apply!

Samuel Engineering is a multidisciplinary engineering and construction firm where IT plays a critical role in our success. We need someone who can prioritize workloads, resolve issues efficiently, and communicate effectively with end-users. As part of our forward-thinking team, you will contribute to supporting our IT infrastructure and processes to help the company thrive.

Position Responsibilities:

• Provide First-Level Technical Support: Assist end-users via phone, email, or in-person to resolve technical issues promptly.
• Troubleshooting: Diagnose and resolve hardware and software issues, focusing on Windows 11 and Dell equipment.
• MS Office Assistance: Support users with MS Office products, including Word, Excel, Outlook, and PowerPoint.
• User Account Management: Manage user accounts and permissions in Active Directory.
• MS365 Support: Provide assistance with MS365 applications, including email, OneDrive, and Teams.
• Web Meetings: Assist users with web meeting platforms like Zoom and MS Teams.
• Computer Imaging: Build and image new computers, ensuring they are ready for deployment.
• Maintenance: Perform routine maintenance and updates on IT systems and equipment.
• Documentation: Document and track support requests and resolutions using a ticketing system.
• Collaboration: Work with other IT team members to resolve complex issues.
• Customer Service: Provide excellent customer service and ensure user satisfaction.

Why Join Us?

Samuel Engineering offers a collaborative and innovative environment where your contributions make a tangible impact. Join our team to grow your skills, tackle exciting challenges, and play a critical role in supporting our engineering excellence.

Qualifications

Expected Qualifications and Skills:

• Education: Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Certifications: CompTIA A or similar certification.
• Experience: Up to 2 years of experience in a help desk or technical support role.
• Tools Proficiency: Experience with remote support tools and ticketing systems.
• Technical Skills: Proficiency with Windows 11 and Dell hardware.
• Software Skills: Strong knowledge of MS Office products and MS365.
• Directory Management: Experience with Active Directory user management.
• Web Meeting Platforms: Familiarity with platforms like Zoom and MS Teams.
• Computer Imaging: Basic knowledge of building and imaging computers.
• Problem-Solving: Excellent troubleshooting and problem-solving skills.
• Communication: Strong communication and interpersonal skills.
• Teamwork: Ability to work independently and as part of a team.
• Customer Focus: Customer-focused with a positive attitude.

MINIMUM QUALIFICATIONS PER JOB LEVEL

Technician IV - Less than 2 years' relevant experience

Technician III - Experience = 2 years

Technician II - Experience = 4 years

Technician I - Experience = 6 years