What are the responsibilities and job description for the IT Vendor Manager position at Stellar Professionals LLC?
Job Details
Location & Work Arrangement
- City, State: Des Moines, Iowa
- Work Arrangement: Hybrid
- Contract: This is a Contract position.
- Onsite Requirement: REQUIRED to be onsite every Wednesday. Submit only local/regional resources who can reliably meet this weekly commitment.
- Note: The selected candidate will undergo an additional background check investigation, including completion of waiver forms and a fingerprint process, run by the Client.
Key Responsibilities and Focus Areas
IT Vendor Relationship and Performance Management
- Relationship Development: Develop and maintain strong, collaborative relationships with key IT vendors and service providers.
- Performance Oversight: Facilitate regular vendor performance and business reviews. Monitor compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), initiating corrective actions for underperformance.
- Escalation Point: Serve as the primary escalation point for vendor-related issues and disputes.
Contract Oversight, Financial & Risk Management
- Agreement Management: Oversee the negotiation, execution, and renewal of IT Statements of Work (SOWs), ensuring alignment with legal, financial, and operational standards.
- Financial Stewardship: Track vendor spend, benchmark pricing and service levels against industry standards, and ensure alignment with IT budgets and forecasts.
- Risk & Compliance: Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity. Support internal audits and compliance initiatives.
- Procurement Knowledge: Apply strong knowledge of IT procurement standards and align the strategic vendor portfolio with the agency's IT roadmap.
Issue Management and Communication
- Change Control: Log and track vendor-related issues, escalations, and change requests. Document change control approvals for IT services or infrastructure.
- Stakeholder Liaison: Schedule and document vendor meetings, demos, and onboarding sessions. Communicate vendor updates, risks, and contract changes clearly to all stakeholders.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.