What are the responsibilities and job description for the IT Vendor Manager position at Stellar Professionals LLC?
Job Details
Location & Work Arrangement
- City, State: Des Moines, Iowa
- Work Arrangement: Hybrid
- Contract: This is a Contract position.
- Onsite Requirement: REQUIRED to be onsite every Wednesday. Submit only local/regional resources who can reliably meet this weekly commitment.
- Note: The selected candidate will undergo an additional background check investigation, including completion of waiver forms and a fingerprint process, run by the Client.
Key Responsibilities and Focus Areas
IT Vendor Relationship and Performance Management
- Relationship Development: Develop and maintain strong, collaborative relationships with key IT vendors and service providers.
- Performance Oversight: Facilitate regular vendor performance and business reviews. Monitor compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), initiating corrective actions for underperformance.
- Escalation Point: Serve as the primary escalation point for vendor-related issues and disputes.
Contract Oversight, Financial & Risk Management
- Agreement Management: Oversee the negotiation, execution, and renewal of IT Statements of Work (SOWs), ensuring alignment with legal, financial, and operational standards.
- Financial Stewardship: Track vendor spend, benchmark pricing and service levels against industry standards, and ensure alignment with IT budgets and forecasts.
- Risk & Compliance: Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity. Support internal audits and compliance initiatives.
- Procurement Knowledge: Apply strong knowledge of IT procurement standards and align the strategic vendor portfolio with the agency's IT roadmap.
Issue Management and Communication
- Change Control: Log and track vendor-related issues, escalations, and change requests. Document change control approvals for IT services or infrastructure.
- Stakeholder Liaison: Schedule and document vendor meetings, demos, and onboarding sessions. Communicate vendor updates, risks, and contract changes clearly to all stakeholders.
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