What are the responsibilities and job description for the Helpdesk Analyst position at Stellar Professionals LLC?
We are looking for a skilled Help Desk Analyst to join our team in Atlanta. If you excel at troubleshooting Windows 11, managing Active Directory, and providing top-tier customer service, we want to hear from you!
Position Overview
- Location: Atlanta, GA (30334)
- Work Arrangement: 100% Onsite (Monday Friday)
- Interview Process: Web Cam or In-Person
Key Technical Skills
To be successful in this position, you should have 3 years of experience with:
- Modern Desktop: Advanced troubleshooting of Windows 11 and Microsoft O365.
- Identity Management: Hands-on experience with Active Directory and OKTA.
- Networking: Solving complex issues with VPN, RDP, and Network Connectivity.
- Communication Tools: Supporting Microsoft Teams IP Phone systems and Exchange Admin.
- Scripting: Using PowerShell for advanced problem resolution.
Preferred Qualifications
- Experience with Crowdstrike, AWS, or SharePoint.
- Certifications: CompTIA A or Microsoft Certified: Modern Desktop Administrator.
- A "customer-first" mindset with excellent communication skills.
Primary Responsibilities
- Resolve technical support tickets efficiently via phone, email, and face-to-face.
- Manage hardware deployments, software installs, and password resets.
- Collaborate with IT teams to maintain security and system stability.
- Document and track all issues within a ticketing system.