What are the responsibilities and job description for the Desktop Support Specialist position at Stellar Professionals LLC?
We are seeking a skilled Service Desk Personnel to join our team on-site!
Position Details
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Role: Service Desk Personnel
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Location: Nashville, TN (312 Rosa Parks Avenue)
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Work Arrangement: 100% On-Site (Must be local or reasonably close)
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Schedule: Monday – Friday, 8:00 AM – 4:30 PM CST (7.5 hrs/day)
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Interview Process: Either Webcam or In-Person
Key Technical Skills Required
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Active Directory Management: Password resets, account unlocks, OU navigation, and attribute lookup.
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ServiceDesk & Ticketing: Ticket assignment and lifecycle management using ServiceNow.
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iOS & Mobile Support: Setting up, deploying, and backing up/restoring iPads & iPhones.
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Printer Administration: Managing server and local print queues.
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Remote Support Tools: MSRA, RDP, MS Teams, and Cisco WebEx.
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Networking & Hardware: VPN, LTE, Wi-Fi troubleshooting, and hardware deployment.
Qualifications
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Experience: Prior IT Call Center experience preferred (handling up to 30 calls/day).
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Soft Skills: Outstanding customer service and interpersonal communication skills.
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Physical Requirement: Must be able to lift at least 50 lbs.