What are the responsibilities and job description for the Desktop Support Specialist position at Stellar Professionals LLC?
We are looking for an onsite Technical Support Analyst to handle user support, hardware setup, and core network troubleshooting.
Hiring: Onsite Technical Support Analyst 2
Location: Richmond, VA
Work Arrangement: 100% Onsite (5 Days/Week)
Interview Process: In-Person Only
Key Skills Required (4 Years Experience):
- Networking Basics: TCP/IP, DNS, DHCP, Wi-Fi, and VPN configuration.
- Systems & Deployment: Device imaging, software setup, and security protocols.
- ITSM & Ticketing: Hands-on experience managing help desk tickets (HelpSpot experience is a plus!).
- Hardware Support: Setting up & physically deploying PCs, laptops, printers, switches, and cabling.
- Customer Service: Translating technical details clearly to end users.