What are the responsibilities and job description for the Desktop Support Engineer position at Stellar Professionals LLC?
We are looking for an Expert Desktop Support Specialist to join our team on-site!
Position Details
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Role: Desktop Support Specialist (Expert)
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Location: Rocky Mount, NC
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Work Arrangement: Onsite
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Interview Process: Webcam Interview or In-Person
Key Responsibilities & Important Skills
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Hardware & Software Setup: Install, image, and configure new computers, software, local/network printers, and peripherals.
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Data Migration: Execute smooth user data and profile migrations during computer refreshes.
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Service Desk & Incident Management: Manage and resolve technical incident tickets using ServiceNow.
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Enterprise Infrastructure & Access: Collaborate with teams to assist with user directory/account management (Active Directory, NCID, Citrix, Email), file servers, and network reservations.
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Troubleshooting: Diagnose complex hardware, software, peripheral, and network communication issues.
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Documentation & Standards: Create and maintain standard operating procedures and technical processes.
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Project Leadership: Lead technical projects, guide team efforts, and report project status to management.
Requirements
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7 years of hands-on experience in desktop support, technical field activities, and hardware/software troubleshooting.
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7 years of experience imaging computers, migrating user data, and configuring network printers.
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7 years of experience working with ServiceNow or similar ticketing systems.
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Strong written documentation and project coordination skills.