Job Overview

Looking for a fun and exciting hotel to work at? Look no further than Aloft, where we are designed to be different in all the best ways!

We are seeking a friendly, energetic, and detail-oriented Front Desk Agent to join our hospitality team. As the first and last point of contact for many of our guests, you will play an important role in creating a welcoming and memorable experience.

The ideal candidate is professional, dependable, and comfortable working in a fast-paced environment. You will assist guests with check-in and check-out, answer questions, manage reservations, resolve concerns, and help ensure that every guest receives exceptional service throughout their stay.

Duties and Responsibilities

• Welcome guests in a warm, professional, and friendly manner.

• Complete guest check-in and check-out procedures accurately and efficiently.

• Confirm reservations, room assignments, payment details, and identification.

• Respond to guest concerns and work quickly to resolve issues or involve management when necessary.

• Assist Food and Beverage staff with stocking, setup, cleaning, organizing, and other service-related tasks as needed.
• Ensure food retail displays, counters, shelves, and surrounding areas remain clean, orderly, and guest-ready.
• Follow proper food-handling, sanitation, cleanliness, and safety procedures.

• Communicate effectively with housekeeping, maintenance, management, and other hotel departments.

• Monitor room availability and update guest information in the hotel property management system.

• Maintain a clean, organized, and welcoming front desk and lobby area.

• Follow hotel security, privacy, emergency, and safety procedures.

• Document guest requests, incidents, maintenance concerns, and shift information accurately.

• Assist with wake-up calls, package handling, lost-and-found inquiries, and other guest services.

• Promote hotel programs, amenities, upgrades, and special offers when appropriate.

• Support other front office and hotel operations as needed to help the team succeed.

Skills and Qualifications

• Previous front desk, customer service, retail, or hospitality experience is preferred.

• Strong customer service and problem-solving skills.

• Excellent verbal and written communication abilities.

• Friendly, professional, and guest-focused attitude.

• Ability to remain calm and courteous when handling guest concerns.

• Strong attention to detail and organizational skills.

• Ability to manage multiple tasks in a busy hotel environment.

• Basic computer skills and the ability to learn hotel reservation and property management systems.

• Comfortable handling payments and maintaining accurate records.

• Ability to work independently and as part of a team.

• Dependable attendance and punctuality.

• Ability to maintain guest confidentiality and follow hotel policies.

Schedule Requirements

• Must be available to work a flexible schedule.

• Availability may include mornings, evenings, weekends, and holidays.

• Occasional overnight shifts may be required based on hotel needs.

Physical Requirements

• Ability to stand for extended periods during a scheduled shift.

• Ability to perform repetitive computer and telephone tasks.

• Ability to lift and carry light packages, supplies, or guest items as needed.

Why Join Our Team?

As a Front Desk Agent, you will have the opportunity to create positive guest experiences every day. Your professionalism, energy, and dedication to hospitality will help ensure that every guest feels welcomed, valued, and comfortable.

Join our team and become an important part of delivering the exceptional service and vibrant atmosphere that make Aloft a memorable place to stay and work.