What are the responsibilities and job description for the Office Support Clerk (HCA/ASD #27757) position at State of New Mexico?
Posting Details
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees continuous growth and wellness.
Why does the job exist?
The Office Support Clerk will:
Provide administrative assistance and backup for posting payments received from clients by applying the payment to the client's claim(s);
Utilize the Automated System and Eligibility Network (ASPEN) program to obtain client's ID when posting payments;
Provide customer service to internal and external clients of the Restitution Service Bureau.
How does it get done?
The Office Support Clerk is responsible for:
Providing exceptional customer service by listening to clients and addressing their needs;
Administrative duties such as but not limited to: answering telephone calls, picking up mail and ordering supplies;
Maintaining logs of payments received as well as memos submitted to Accounts Receivable Bureau;
Daily scanning of claim case documentation into case files in ASPEN;
Answering telephone calls in a professional and courteous manner;
Distributing mail;
Assisting with debtors' inquiries.
Who are the customers?
Citizens of New Mexico
Health Care Authority (HCA), and Management
Ideal Candidate
Citizens of New Mexico
Health Care Authority (HCA), and Management
Minimum Qualification
No prior experience or training required.
Employment Requirements
Must possess and maintain a valid driver's license.
Must obtain a Defensive driving certification.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees continuous growth and wellness.
Why does the job exist?
The Office Support Clerk will:
Provide administrative assistance and backup for posting payments received from clients by applying the payment to the client's claim(s);
Utilize the Automated System and Eligibility Network (ASPEN) program to obtain client's ID when posting payments;
Provide customer service to internal and external clients of the Restitution Service Bureau.
How does it get done?
The Office Support Clerk is responsible for:
Providing exceptional customer service by listening to clients and addressing their needs;
Administrative duties such as but not limited to: answering telephone calls, picking up mail and ordering supplies;
Maintaining logs of payments received as well as memos submitted to Accounts Receivable Bureau;
Daily scanning of claim case documentation into case files in ASPEN;
Answering telephone calls in a professional and courteous manner;
Distributing mail;
Assisting with debtors' inquiries.
Who are the customers?
Citizens of New Mexico
Health Care Authority (HCA), and Management
Ideal Candidate
Citizens of New Mexico
Health Care Authority (HCA), and Management
Minimum Qualification
No prior experience or training required.
Employment Requirements
Must possess and maintain a valid driver's license.
Must obtain a Defensive driving certification.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $17 - $25