PT Student Services Assistant

Our part-time student services assistant position provides excellent customer service via phone and/or email pertaining to, admissions, registration, academic/workforce programs, financial aid, placement testing, and other student service related questions. This position is often a first point of contact for Stark State College so candidates with stellar customer service and communication skills are welcome.

Typical Hours of Work: (up to 29 hours per week)
Typical hours*: Typical work hours are listed below.*
Monday - 10:30a-4:30p
Tuesday - 10:30a-4:30p
Wednesday - 8:00a-4:30p
Thursday - OFF
Friday - 10:30a-4:30p
Our hours of work are based on enrollment needs, and are subject to change.

PLEASE NOTE: For the first 8 weeks the training in this position will take place at our main campus. After a successful training period, the Student Support Assistant position will be a remote/hybrid (work from home) position with one day a week scheduled in the North Canton office.

Location: Stark State Main, North Canton and hybrid work from home position

Pay: $14.12 - $18.00/hour, commensurate with experience

Who We Are:
The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success for both our employees and our students is the result.

You'll be a great fit if:
If you take pride in your excellent customer services skills and enjoy working in a fast-paced environment we are looking for you!

Typical Responsibilities Include:

• Serve as a first point of contact to students with the highest levels of customer service and accuracy.
• Guide and assist students/parents through the process associated with applying to the College, registration process, applying for financial aid, and completion of all necessary paperwork.
• Develop and maintain a comprehensive understanding of federal, state, institutional policies and College computer systems.
• Resolve inquiries by phone and/or email with students, faculty/staff and other College campus community members.

To view the full job description, click here.

To be Considered You'll Need:
High School Diploma or GED is required along with a minimum of one year of customer service experience.

Preferred Qualifications (although not required):
Associate's Degree in Office Management, Business, Accounting, Communications, or related field is preferred. Experience in a higher education environment is desired. At least one year of high volume phone work experience is preferred.

Outstanding Benefits You Can Expect From Stark State:
Part-time employees receive state pension/retirement (OPERS/STRS), paid Stark State tuition, & employee assistance program.

The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them – and you.

We love meeting stellar candidates, so please don’t hesitate to apply.

In order to improve hiring efficiency, be more responsive, and help us find the best candidates, Stark State has implemented the use of a few recruiting tools, such as Humanly (formerly Qualifi) and Skill Survey. You may hear from us through one of these platforms during the recruitment process.

Humanly (formerly Qualifi) is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster – allowing us to be more responsive to you, the applicant.

Checking candidates’ references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference®, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.

Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees.

Please note: Candidates selected for employment must either reside in Ohio or be willing to relocate to Ohio.

Should you have any questions regarding your application or our recruiting and hiring process, please reach out to HR@starkstate.edu.