What are the responsibilities and job description for the Call Center Manager, Residential HVAC Services position at Standard Heating & Air Conditioning Inc?
Description
We are seeking an experienced, on-site manager to lead the daily activities of the Call Center team of a well-established, locally owned, residential service company. The Call Center Manager is responsible to plan, direct, coach and measure the customer service and logistics team, and to build, and maintain lifetime customer loyalty while achieving booked/answered call goals and improving service quality.
The ideal candidate should have proven ability to coach and inspire a team, exceptional organization and follow through, quick adaptability, and the ability to understand and diffuse conflict. The right candidate will possess strong communication skills and the drive to achieve personal and team goals. The Call Center Manager will hire and address performance issues, analyze call center data to improve processes and efficiency, and work with vendors to monitor technology/system/company needs.
We offer outstanding compensation and benefits, tuition reimbursement and ongoing training, 401(K) with amazing company match, the opportunity for career growth, and much more!