What are the responsibilities and job description for the Call Center Representative - Customer Service Rep position at Standard Heating & Air Conditioning?
Standard Heating, Cooling & Plumbing in Birmingham, AL is on the lookout for a Call Center Representative - Customer Service Rep to join our team full-time. This position, with some Saturday rotations, offers an engaging schedule from 8:00 AM to 5:00 PM, with a unique perk – if you work on Saturday, you get the following Friday off!
As a Call Center Representative - Customer Service Rep, you'll enjoy competitive pay ranging from $16 to $20 per hour, with ample bonus opportunities. We also invest in our team's well-being and offer amazing benefits and perks, including:
- Blue Cross & Blue Shield health insurance
- Vision and dental insurance
- Paid life Insurance of up to one year's salary
- Short & long-term disability insurance
- 401(k) with company match
- 3-day weekend rotation
- 6 paid holidays
- Continual training
- Family-friendly work environment with up to three weeks of paid vacation
Join us and become an essential part of a company that values your skills and commitment!
DISCOVER WHO WE ARE
We are an awesome company that has been providing the highest quality residential and commercial HVAC, plumbing, insulation, and generator services to Birmingham, Mountain Brook, Vestavia Hills, and the surrounding areas for over 75 years. We perform installations, service repairs, and maintenance and pride ourselves on being reliable, affordable, and up-to-date with the most recent technology. We are committed to ensuring that both our residential and commercial customers get the comfort and peace of mind that they deserve.
In order to provide this high level of service, we must attract and retain employees who care about our company, each other, and, most importantly, our customers. We take great pride in being a great place to work! We strive to provide stability, opportunity, and fair compensation to ensure that our employees enjoy their daily work and feel appreciated. We have carried an A rating with the BBB since 1963 and were nationally recognized award winners for the past five consecutive years.
WHAT YOUR DAY ENTAILS
As a Call Center Representative - Customer Service Rep, you'll be the first point of contact, answering phones, making outbound calls, and assisting field teams with parts/equipment acquisition. Your responsibilities include scheduling and confirming appointments, making follow-up calls, and processing invoices. Be the liaison between clients and departments to ensure prompt resolution, all while maintaining a positive and friendly disposition. Your attention to detail and excellent communication skills will ensure our clients' needs are met, making every day at the office engaging and fulfilling.
QUALIFICATIONS
Ask yourself: Are you a customer-oriented team player with strong communication skills and excellent phone etiquette? Do you have the drive and ambition to succeed in a fast-paced environment? If you answered "yes" to these questions and meet the following requirements, we need you as our Call Center Representative - Customer Service Rep!
- 1 year of call center experience
ADVANCE YOUR CAREER TODAY!
Join us and experience a workplace where your skills are valued, and your career can flourish. All that you need to do is fill out our initial 3-minute, mobile-friendly application. We look forward to welcoming you as our Call Center Representative - Customer Service Rep!
Salary : $16 - $20