What are the responsibilities and job description for the Sales Support Specialist, Customer Service position at StageRight - Rogers Group?
Join Our Team!
Location: Clare, MI
Company: Rogers Group
Are you ready to be part of something innovative? The Rogers Group is a family-owned network of dynamic businesses, including StageRight and Rogers Athletics, creating solutions for markets from sports and entertainment to home food preservation. We thrive on creativity, collaboration, and delivering excellence.
What we offer:
- Competitive pay that values your skills
- Comprehensive benefits: medical, dental, vision
- Company-paid life insurance and short-term disability
- Paid holidays and generous PTO
- Retirement savings plan to secure your future
At The Rogers Group, you’re not just filling a position, you’re joining a team that values innovation, teamwork, and growth. If you’re motivated, dependable, and ready to make an impact, we want to hear from you!
Summary:
This position has responsibility for support of sales and customer service activities that include customer communication, order entry and customer care.
Essential Duties and Responsibilities: The responsibilities listed below are not intended to be all-inclusive.
- Primarily be focused on order entry process including ensuring order accuracy, documentation accrual and customer communication of order status.
- Send out information to customers to support Sales and Customer Care requests.
- Work in multiple software systems to document order and customer information.
- Call customers to ensure requested information was received.
- Responsible for answering phones to back up Sales and Customer Service activities.
- Provide general support and clerical activities as required to conduct daily business.
- Complete acknowledgement process to confirm order shipment for customers.
- Complete special projects as assigned by Department Manager.
- Be able to work in a team environment and with multiple departments in the company.
- Additional duties may be assigned on an as required basis.
QUALIFICATION REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- High School diploma or equivalent.
- Associate’s degree preferred
LANGUAGE SKILLS:
- Ability to read, analyze and interpret the English language.
- Associates must have the ability to communicate internally and externally effectively and efficiently.
- Must demonstrate excellent verbal communication skills and be comfortable engaging with customers/clients over the phone in a clear, professional, and friendly manner.
REASONING ABILITY:
- Ability to solve practical problems and deal with the variety of situations and people.
PHYSICAL DEMANDS:
- Ability to bend, stretch, twist, reach, crouch, or kneel.
- Capable of lifting 35 pounds regularly.
Additional Job Information:
- The environment is active and fast-paced. Expect a mix of physical activity and hand tool use.
All qualified applicants will be afforded equal employment opportunities without discrimination.
Rogers Group is a drug-free workplace. We also conduct thorough background checks on all candidates as part of our hiring process.
For a complete list of open positions please visit:
www.stageright.com/careers or www.rogersathletic.com/careers