What are the responsibilities and job description for the Customer Service Representative position at Precision Electric Motor Sales?
Job Title: Customer Service Representative
Location: Corunna, Michigan (On-Site)
Employment Type: Full-Time
Precision Electric Motor Sales, an employee-owned company, is dedicated to exceptional customer experiences. We are looking for a passionate Customer Service Representative to join our dynamic team and help us maintain our commitment to excellence.
Responsibilities
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
- Manage large amounts of incoming calls
- Assist with placement of orders, refunds, or exchanges
- Identify and assess customers’ needs to achieve satisfaction
- Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Strong phone contact handling skills and active listening
- Empathetic and passionately communicative
- Dependable and reliable
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Patience. Customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.
- Ability to work well with others via phone, email, and personal interaction
- High School degree
Benefits:
- 401(k) matching
- Dental insurance
- Employee Stock Ownership Plan
- Health insurance
- Holiday pay
- Paid time off
- Vision insurance