What are the responsibilities and job description for the Onsite Supervisor position at Staffmark Group?
Job Summary
We are currently hiring an Onsite Supervisor, to support a specific shift or site at one of our largest customers in the area. Our ideal candidate will possess a passion for impacting lives and our community. The Onsite Supervisor plays a critical and strategic role in delivering exceptional service to our client and will ensure that we have effective recruiting strategies, engagement processes, and continuous improvement plans, as well as assuring we meet customer quality standards.
Essential Duties
Your Day-to-Day Leadership includes Activities such as these:
- Build and maintain good relationships at all levels of the customer's organization and deliver exceptional service by ensuring by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
- Work with the customer's team to coordinate and forecast staffing requirements.
- Facilitate new hire orientations and pre-training with employees ensuring they are ready for their assignment.
- Perform quality control functions to ensure the customer is satisfied across all levels of their organization.
- Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
Competencies
Competencies we value for this role include the ability to be objective, detail-oriented, commitment to continuous improvement, has excellent written and oral communication skills, customer-service oriented, intermediate technology skills including the use of Microsoft Office products (Word and Excel), proven, strong organizational skills, an ability to effectively prioritize in a multi-task environment and work under pressure. We also prefer someone with a background in Human Resources, Business or a related field and at least 2 years of experience managing 100 employees or more in a metric driven environment.
Culture
The Staffmark Group experience is more than just a job.
- Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
- Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
- A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
- An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
- Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
- Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
- Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
- Learn more about us at www.staffmarkgroup.com
Required Language
Staffmark and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.