What are the responsibilities and job description for the Customer Service Representative position at Staffmark Group?
Now hiring for a Customer Service Representative - Direct Hire
Location: Winchester, KY
Pay Rate: $20.09 per hour
Schedule: Monday - Friday | 9 AM - 6 PM
Talk, Solve, Smile-That's the Job.
Education Requirements
- High school diploma or GED required.
- Additional customer service, business, or office training is beneficial.
- 3 months of customer service or call center experience preferred
- Experience using computers, phone systems, and headsets preferred
- Strong verbal and written communication skills.
- Ability to provide professional, courteous, and solution-focused customer service.
- Answer inbound and outbound customer service calls
- Assist Medicare and Medicaid beneficiaries with benefit-related questions
- Accurately enter and update information in company systems
- Follow call scripts, policies, and compliance requirements
- Escalate complex issues when necessary
- Track call activity for reporting and auditing purposes
- Participate in training sessions and team meetings
- Maintain confidentiality and provide excellent customer service
Preferred Qualifications
- Previous customer service, call center, retail, office support, or administrative experience is preferred.
- Experience working with CRM software, order processing systems, or customer databases is beneficial.
- Bilingual communication skills may be considered an asset depending on the position.
- Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.
Physical Capabilities
- Ability to remain seated or stand for extended periods while assisting customers.
- Frequent use of computers, telephones, and standard office equipment.
- Ability to communicate clearly with customers, coworkers, and business partners.
- Ability to perform repetitive keyboard and data entry tasks throughout the workday.
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Sick Time
- 11 Paid Holidays
- Life, Disability, and AD&D Insurance
- Employee Assistance Program
- Flexible Schedule
- Paid Training
- Referral Program
Pick up the headset and your new paycheck. Apply now
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
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