Call Center Associate

Staffmark is looking for a professional and dependable Call Center Associate to join our team. In this role, you'll handle inbound customer calls, provide exceptional support, and assist with inquiries or issues in a calm, courteous, and solution-focused manner. This position requires excellent communication skills, attention to detail, and the ability to remain composed under pressure.

Pay: $18/hour

Schedule: Monday - Friday | Multiple shifts available

Responsibilities

• Answer inbound customer calls promptly and professionally
• Provide accurate information, support, and solutions to customer inquiries
• Maintain a positive and helpful attitude, even during challenging calls
• Accurately document call details and follow up as needed
• Collaborate with team members and supervisors to ensure excellent service
• Adhere to company policies, procedures, and quality standards
• Participate in an on-call rotation approximately once every 7 weeks

Qualifications

• High School Diploma or GED (required)
• Minimum 1 year of customer service experience (retail, hospitality, or call center preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and professional demeanor under pressure
• Reliable attendance and strong work ethic
• Comfortable working both independently and as part of a team

Why You'll Love This Job

Staffmark offers a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance, life insurance, short-term disability coverage, and a 401(k) retirement plan. Employees also enjoy weekly pay every Friday, access to exclusive discounts, and referral bonus opportunities.

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