What are the responsibilities and job description for the Customer Experience Representative position at Staffing Solutions Enterprises?
Join Our Team as a Customer Experience Representative – Elevate Customer Satisfaction and Drive Success!
Are you passionate about delivering exceptional service and ensuring customers have a smooth, reliable experience? We’re seeking a dedicated Customer Experience Representative (CER) to play a vital role in processing customer orders from start to finish, contributing directly to Lubrizol’s commitment to excellence. If you thrive in fast-paced environments, enjoy problem-solving, and excel in communication, this is your chance to make a meaningful impact while advancing your career.
What You’ll Do
#SSEIND
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/.
Are you passionate about delivering exceptional service and ensuring customers have a smooth, reliable experience? We’re seeking a dedicated Customer Experience Representative (CER) to play a vital role in processing customer orders from start to finish, contributing directly to Lubrizol’s commitment to excellence. If you thrive in fast-paced environments, enjoy problem-solving, and excel in communication, this is your chance to make a meaningful impact while advancing your career.
What You’ll Do
- Receive and accurately enter purchase orders into SAP, ensuring all shipping, billing, and order details are precise
- Generate and send timely order acknowledgments and invoices via customer-preferred communication channels
- Collaborate proactively with internal teams—including supply chain, credit, logistics, demand planning, sales, and marketing—as well as external partners like warehouses and carriers
- Provide basic support to supply chain operations, including guidance on procurement portals, SAP support, and documentation
- Identify opportunities for process improvements within order fulfillment and contribute to continuous enhancement efforts
- Serve as a trainer and knowledge sharer, strengthening team capabilities and best practices
- Support a diverse customer base both domestically and internationally with strong problem-solving skills and interpersonal aptitude
- Exceptional written and verbal communication abilities
- Demonstrated problem-solving and interpersonal skills
- Detail-oriented with excellent organization and prioritization abilities
- Proficient in Microsoft Office applications and comfortable working with personal computers
- Solid understanding of customer service principles; familiarity with SAP and basic transportation concepts is preferred
- Experience working in manufacturing or export environments
- Knowledge of SAP, incoterms, shipping modes, and supply chain processes
- Experience supporting international clients and navigating logistics portals
- High school diploma or GED required
- Minimum of 4 years in customer service roles, preferably within manufacturing or export industries
- Ability to work independently and collaboratively in a team setting
- Proactive mindset, with a focus on delivering superior service and identifying risks early
- Willingness to learn and share best practices with colleagues
#SSEIND
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/.