What are the responsibilities and job description for the HVAC Service Coordinator position at Stack Heating & Cooling LLC?
HVAC Service Coordinator
Be the Brain Behind the Operation | Fast-Paced | Team-First Culture
Stack Heating, Cooling, Plumbing, and Electrical has been a trusted name in the Cleveland area for over 48 years-and we run on more than just great technicians. We run on strong coordination, clear communication, and dispatchers who keep everything moving.
If you're the type who thrives on organization, enjoys solving scheduling puzzles, and likes being the go-to person who keeps the day on track-this role is built for you.
Why Dispatchers Choose Stack
Stability Reputation
- Established, family-owned company with a loyal customer base
- Consistent, year-round work (no seasonal layoffs)
Strong Benefits
- Medical & Dental (75% employer-paid for employee, 50% for dependents)
- 401(k) with 4% company match
- 100% employer-paid Long-Term Disability
- Paid holidays PTO
- Paid Birthday Off 🎉
Work Environment You'll Actually Enjoy
- Supportive, team-first culture (no chaos, no blame game)
- Company events, outings & team lunches
- Hot Dog Fridays 🌭 winter breakfasts
Growth Opportunities
- Clear path to grow into senior dispatch, operations, or coordination roles
- Exposure to service operations, tech performance, and workflow strategy
What You'll Be Doing (AKA Where You Shine)
- Own and manage daily technician schedules for maximum efficiency
- Dispatch calls in real time and adjust throughout the day
- Coordinate with customers on timing, updates, and follow-ups
- Schedule return visits and track parts availability
- Support technicians with job info, parts, and communication
- Maintain accurate customer records and service history
- Assist with light admin tasks (billing info, POs, parts ordering)
Bottom line: You keep the board clean, the techs productive, and the customers informed.
What Makes You a Fit
- 2 years in dispatching, scheduling, or operations coordination
- Experience in HVAC, plumbing, electrical, or similar service industry preferred
- Comfortable using systems like ServiceTitan (or similar)
- Strong multitasking and problem-solving skills-you don't get rattled easily
- Clear, professional communication (phone written)
- Organized, proactive, and able to work independently
- Solid working knowledge of Excel, Outlook, and scheduling tools
- Bonus: Familiarity with local geography or routing
Who This Role is Perfect For
- Dispatchers who like control and structure in their day
- Admin/CSR professionals ready to step into a higher-impact role
- People who enjoy being the hub of communication between customers and field teams
- Anyone who takes pride in making a busy day run smoothly
Salary : $18 - $20