What are the responsibilities and job description for the Customer Service Representative position at Stack Heating & Cooling LLC?
Customer Service Representative Stack Heating, Cooling, Plumbing, and Electrical is a family owned business proudly serving the Cleveland area for over 48 years. We consider our technicians to be more than just employees; they are integral members of our family. We deeply value their expertise, dedication, and alignment with our vision. Ensuring our team is always on top of industry trends, our facility includes a state-of-the-art, hands-on training room equipped with the latest technology. With this, we take pride in being the trusted specialists for home comfort and continue to be a friendly presence in our community.We are currently looking for a dynamic CSR to join our team! We believe in creating a positive, energetic experience for our customers from the moment they call. Our team is friendly, enthusiastic, and always ready to deliver exceptional service with a smile-literally!We're seeking like-minded individuals who are passionate about helping others and can bring a positive, can-do attitude to every interaction. If you're a self-motivated, upbeat professional who thrives on making a difference, we want to hear from you!What do we bring to the table?Comprehensive Benefits Package:Medical and Dental coverage (75% covered for employee, 50% covered for dependents)Long Term Disability insurance (100% covered by employer)Paid vacation, holidays and time offYour BIRTHDAY is a PAID a holiday!Paid leave for Bereavement and Jury Duty401(k) with 4% company matchOptional supplemental insuranceCareer Advancement: We're committed to your professional growth and career developmentJoin a Trusted Team: Be part of a company with a strong reputation and loyal customer baseTeam Spirit: Enjoy events and team-building activities designed to foster camaraderie and fun!Company sponsored outingsBreakfast snacks in the winterHot Dog Fridays in the summerWhat will you be doing? As a Customer Service Representative, you will be the first point of contact for our customers, handling inbound phone calls and delivering exceptional service to meet their needs. Your role will focus on growing our customer base by providing helpful, friendly, and efficient support. You'll work in a dynamic, team-oriented environment, collaborating with colleagues to ensure customer satisfaction. Your positive attitude and attention to detail will be key to your success in this role.Required Qualifications:2 years administrative/customer service experienceCandidates will be required to pass a background check upon being given a conditional offer of employment.High school diploma or its equivalentStrong work ethic and positive attitudeProficient in Microsoft Office: Word, Excel, OutlookPrioritization and organizational skillsHigh attention to detail with the ability to complete tasks and follow throughWorks successfully in a fast paced environmentProfessional and energetic communicationHVAC or related industry experience a plus
Salary : $15 - $20