What are the responsibilities and job description for the Customer Support Representative position at Stack Heating & Cooling LLC?
Customer Support Representative
Be the Voice Customers Trust | Fast-Paced | Team-Driven
At Stack Heating, Cooling, Plumbing, and Electrical, we've been serving the Cleveland community for over 48 years - and great service starts with great people on the phones.
Our CSRs aren't just answering calls - they're setting the tone for the entire customer experience.
If you're tired of call center environments where you feel like just a number, this is your opportunity to join a team where your work actually matters.
Why CSRs Choose Stack
Stability Reputation
- Established, family-owned company with a strong local presence
- Consistent, year-round work
Benefits That Matter
- Medical & Dental (75% employer-paid for employee, 50% for dependents)
- 401(k) with 4% company match
- 100% employer-paid Long-Term Disability
- Paid holidays PTO
- Paid Birthday Off
Work Environment You'll Enjoy
- Team-first culture-supportive, not cutthroat
- Company outings & team events
- Winter breakfasts Hot Dog Fridays in the summer
Growth Opportunities
- Clear path into dispatch, operations, or leadership roles
- Ongoing training and development
What You'll Be Doing
- Answer inbound calls and assist customers with scheduling service
- Provide friendly, professional support and build trust quickly
- Coordinate with dispatch and technicians to ensure smooth scheduling
- Accurately enter and manage customer information
- Handle customer questions, concerns, and follow-ups
- Keep calls efficient while still delivering a great experience
Bottom line: You're the first impression-and the reason customers feel confident choosing us.
What Makes You a Great Fit
- 2 years of customer service or administrative experience
- Strong communication skills-you're clear, friendly, and professional
- Organized and detail-oriented-you don't let things slip through the cracks
- Comfortable in a fast-paced environment with multiple priorities
- Positive attitude and team mindset (this matters here)
- Proficient with Microsoft Office (Word, Excel, Outlook)
- HVAC or home service experience is a plus, not a must
Who This Role is Perfect For
- CSRs who enjoy helping people and solving problems in real time
- People who like a structured but fast-moving day
- Someone ready to step into a role with growth potential beyond phones
- Team players who want to be part of a company that values their role
Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment
Salary : $18 - $20