Patient Support Specialist - NJ

Job Title: Patient Support Specialist - NJ

Location: Whippany, New Jersey (On-Site)

Job Summary: We are seeking a Patient Support Specialist to deliver high-touch support that helps patients access prescription medications with care, clarity, and confidence. Our team is representing this company on a role focused on patient experience, reimbursement support, and coordinated service across patients, physicians, and pharmacies.

Responsibilities

• Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
• Support access-to-care and reimbursement needs while delivering a concierge-style patient experience.
• Escalate requests when needed and collaborate with internal teams to help resolve issues.
• Assist with administrative tasks, including mail sorting and claims processing, as needed.
  
  

Required

• High school diploma or GED required.
• 1 years of health care or case management experience in a high-volume contact center environment or similar environment preferred.
• Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
• Knowledge of call center operating metrics and performance management, pharmacy benefits, health care insurance, and medical billing is a plus.
• Experience with a third-party system such as SelectRx, Pro-Care, or FSV is a plus.
• Experience with call center software such as Five9, In-Contact, or similar is a plus.
• Fluent English/Spanish language skills are a plus.
  
  

About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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