What are the responsibilities and job description for the Internship - IT Help Desk position at Spurwink Services?
THIS INTERNSHIP REQUIRES THAT ALL APPLICANTS MUST BE FULL-TIME RESIDENTS OF MAINE OR ATTEND A COLLEGE OR UNIVERSITY IN MAINE.
Spurwink Mission
Spurwink is a non-profit organization that responds to community needs by providing behavioral health care, substance use disorder services, and support services for people of all ages, abilities, and backgrounds, as well as their families.
Internship Details:
- Start Date: Monday, January 5, 2026
- Monday, January 5th through Thursday, January 8th will be fully in-person.
- Remainder of internship is hybrid or remote, depending on where you are attending school.
- End Date: Varies from the end of February to March
- Hours per week: 8 to 15 hours
- Schedule: We will work around your classes to meet the required hours.
Responsibilities of the IT Help Desk Department:
The IT Help Desk team oversees all areas related to IT support within Spurwink. This includes but is not limited to technical troubleshooting, device repair, hardware refreshes, and resolving technical issues with Microsoft software. The team also plays a major role in helping to prepare all the technological elements related to onboarding new employees. The team's department is situated at our administrative offices in Portland, Maine. Please note that the IT Help Desk is not responsible for cybersecurity work.
Intern Responsibilities:
As an intern, you will be able to assist the accounting team with the diverse work of their department. You will also have the opportunity to meet weekly with a cohort of interns to foster camaraderie, share your experiences, and learn from knowledgeable Spurwink employees.
Requirements:
- Ability to commute to Portland, Maine, for the entirety of the internship.
- The first week January 5th – 8th is entirely in person. The remainder of the internship is Hybrid.
- Have an interest in working at an IT Help Desk.
- Experience with Microsoft 365.
- Create a capstone project sharing educational goals, skills learned, and your experiences.
- Attend an online weekly meeting with a supervisor.
- Have an interest in working for a non-profit organization..
Qualifications:
- Candidates must exhibit enthusiasm for the work in the department and the mission of Spurwink Services.
- Must have strong communication skills, the ability to work independently, and critical thinking skills.
Spurwink is an Equal Opportunity Employer.
