Student Jr. Help Desk Technician (Internship)

Saint Joseph's College of Maine seeks students from SMCC, USM or NTI in a Technology Program for an Internship opportunity in our Information Technology Department.

This per diem internship position will support the SJC Information Technology Department by:

Providing Help Desk Operations Customer Support:

• Processing Help Desk requests for assistance by entering relevant information into the Ticketing System
• Assisting in maintaining, troubleshooting, setting up all equipment relating to Information Technology
• Assisting users with password resets, software inquiries, and connectivity issues; but not limited to. Remotely and in person

Coordinating Information Technology Department administrative functions by:

• Processing ticketing system requests as assigned in time appropriate manner
• Providing maintenance, deployment, and repair for all SJC issued devices such as computers and printers, escalating when necessary
• Installing  and configuring all software
• Maintaining related inventory records
• Updating the Department’s documentation when needed
• Ensuring that the Department's online content accurately reflects current IT policies, events and initiatives
• Assisting with general department daily operations
• Notifying supervisor of potential unsafe cybersecurity practices
• Collaborating with IT staff and other College staff to encourage the thoughtful and creative innovation of new technologies or ideas
• Providing assistance to other members of the IT Team

Education and Experience:

Actively pursuing a Degree in the Information Technology field or Attending Technical School with focus on Information Technology.

Supervision and Scheduling Demands:

Under direct supervision of the IT Director, reporting to the primary Helpdesk Lead for assignments and tasks. Scheduling demands - TBD.

Equipment:

Some of the equipment used to perform this job includes telephone, copier, fax machine, computer, printer, digital multimeter, toner, screwdriver and other computer hand tools.

Knowledge, Skills, Ability:

• Strong communication skills, both verbal and written.
• Problem-solving abilities and a customer-focused attitude.
• Basic knowledge of computer systems and software, ex. Windows, macOS, Google etc.
• Ability to work in a fast-paced environment and manage multiple tasks.

Required Trainings (to be completed upon hire):

Video Display Terminal Training

About Saint Joseph’s College of Maine

Founded by the Sisters of Mercy in 1912, Saint Joseph’s College is Maine’s only Catholic college. Located on the shores of Sebago Lake in Standish, Maine, the 460-acre campus offers 46 undergraduate programs and a Division III athletic program to approximately 800 on-campus students. In addition to its on-campus offerings, Saint Joseph’s College provides certificates, undergraduate, and advanced degrees to approximately 1,200 working adults residing throughout the United States and in more than 20 other countries through its online learning program. 

Saint Joseph’s College of Maine seeks to attract, retain, and develop personnel who support its mission and are committed to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world. Inspired by the life and vision of Catherine McAuley, it welcomes persons from all backgrounds as part of its community which is guided by the following values:

• to seek and embrace truth and wisdom wherever it may be found;

• to combine faith with reason in the pursuit of academic excellence;

• to commit ourselves to honesty in all relations with each other;

• to welcome the perspectives, cultures, and abilities of all people of good will, especially the disenfranchised;

• to value and respect the contribution of each member of the community;

• to reach out beyond the College’s boundaries to serve the needs of others with compassion and mercy;

• to address instances of injustice that impact people and the earth in solidarity with those we serve and from a position of informed advocacy.

Saint Joseph’s College of Maine is an equal opportunity employer dedicated to providing an inclusive work environment that supports a diverse faculty and staff. We consider all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race (including traits associated with race, including hair texture, Afro hairstyles, and protective hairstyles), color, religion, ancestry or national origin, age, genetic information, military status, sex or gender, pregnancy, sexual orientation, gender identity or expression, disabilities, familial status, protected whistleblower activity, previous assertion of workers’ compensation claim, genetic information, protected veteran status, or any other status protected by applicable law. 

Employees wishing to report sex-based discrimination, harassment, or  misconduct should contact the Title IX Office (titleIX@sjcme.edu, 207-893-6606, 115A Heffernan Center).

In order to be considered for the position, submit an application and resume electronically by clicking on “Apply.”  Be sure to also read and sign the Pre-Employment Statement. Offers are contingent upon successfully passing a background check. Specific questions may be emailed to: sjcemployment@sjcme.edu or call 207-893-7757.