What are the responsibilities and job description for the Hotel General Manager position at Springhill Suites?
Join our team, a 2025 USA Today Top Workplace Winner!Now hiring a Hotel General Manager at the Springhill Suites Airport.Why Youll Love Working with UsThe Springhill Suites Airport is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.How Youll Make An ImpactLead all aspects of the property's operations, team development, guest experience, and financial performance to ensure a thriving, high-performing property.Operations & Team LeadershipPlan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departmentsManage staffing functions including recruitment, onboarding, training, scheduling, and performance managementFoster an inclusive, fun, and safe workplace culture that supports team development and engagementGuest Experience & Brand StandardsDeliver exceptional guest service and set high service expectations for the entire teamMaintain strong community and guest relationships to promote loyalty and satisfactionEnsure compliance with brand and company standards, including cleanliness, certifications, and quality control protocolsFinancial Performance & Sales StrategyPrepare and implement the annual operating budget, revenue plan, and sales strategyLead all property-level sales and revenue management efforts, including forecasting and budget reportingAnalyze financial performance, identify variances, initiate corrective actions, and complete required financial reportsWhat does success look like in this role?College degree or at least five years of related work experience in business management, hospitality or related fieldStrong customer service skills to include problem-solving and complaint resolutionStrong interpersonal, relationship building and communication skillsStrong attention to detail and organizedAbility to work effectively and efficiently in a fast-paced setting Reliability and honestyDesire to contribute to a supportive and effective teamWhat Will You Get At NCG Hospitality?We take great pride in the inclusive environment weve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Springhill Suites Airport.Career DevelopmentPersonalized career pathing and skill developmentLeadership and mentorship programsEducational and certification reimbursementTeam Member PerksWorldwide hotel discounts and free stays at NCG Hospitality managed hotelsCatch of the Day earn bonuses for going above and beyond to support team and guestsEveryone Sells earn cash for bringing in business to our propertiesPaid Volunteer hours Earn money for community serviceHealth & Wellness BenefitsMedical, dental, and vision plansPaid sick time and Paid Time OffVirtual telehealth access and employee assistance resourcesMonthly health and fitness reimbursement programsFinancial SupportSame-day pay optionsReferral bonus earn cash for bringing great team members401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%Health Savings AccountReady To Grow With Us?Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.NCG Hospitality is an Equal Opportunity Employer.
Salary : $26