What are the responsibilities and job description for the Housekeeping Supervisor position at Springhill Suites by Marriott?
Manages all facets of the Housekeeping Department, ensuring maintenance of high levels of guest service and satisfaction to include guest rooms, laundry, public areas of work areas. Provides training to departmental employees. Enforces policies and procedures and standards as established by systems operation.
ESSENTIAL FUNCTIONS:
- Assists General Manager in the development of the Housekeeping department's annual budget and monitors department's performance as compared to budget.
- Manages according to established company procedures
- Schedules staff according to forecasted occupancy.
- Orders and receives supplies to maintain adequate inventory levels.
- Monitors and maintains level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas
- Compiles and reports accurate guest-room status to Front Office.
- Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
- Communicates any discrepancies in room status and ensures that corrective action is taken.
- Communicates with other department heads to resolve deficiencies and repair items.
- Performs special assignments and projects as requested.
- Participates in the MOD program.
- Maintains security of keys.
- Maintains standard procedures for security of on-loan equipment.
- Conducts monthly inventory of linen, supplies and equipment.
- Maintains budgeted labor standards by forecasting and comparing forecast to actual.
- Establishes and maintains cost-control systems on linen inventories, cleaning supplies and labor costs, by forecasting and comparing forecast to actual.
- Maintains room quality and amenities based on hotel objectives and policy and procedures.
- Ensures quality services are rendered in meeting guests' needs and that good guest relations are enhanced.
- Works with other department heads to resolve guest complaints.
- Responsible for the hiring, termination, performance evaluations, training and development of all housekeeping and laundry staff.
- Maintains departmental communication through the effective use of staff meetings, log books and bulletin boards.
- Performs other related and unrelated tasks as assigned by management
JOB SPECIFICATIONS:
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes.
Essential Skills: Knowledge of budgeting, forecasting, staffing, scheduling. Ability to supervise/manage and knowledge of management responsibilities to hotel and to employees. Ability to order and receive supplies and maintain adequate inventory levels.
Ability to communicate effectively with members of other hotel departments. Requires familiarity with applicable franchise standards and procedures.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $40,000