What are the responsibilities and job description for the Front Desk Agent position at Springhill Suites Marriott?
The SpringHill Suites Fort Wayne Southwest is seeking a part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:
- Greet and tend to guests in a positive and friendly manner.
- Maintain a constant presence at the front desk.
- Process check-ins and check-outs.
- Complete required shift-specific checklist.
- Handle billing, post charges, and collect payments.
- Manage room availability, create reservations, and answer phone calls.
- Possess general knowledge about the local area.
- Anticipate guest needs, recognize issues and respond in a timely manner.
- Effectively communicate with guests and other staff members.
- Coordinate with housekeeping staff for room status and guest requests.
- Manage security of guest information, keys, and cash drawer.
- Comply with IHG standards and promote brand loyalty.
- Ensure cleanliness of front desk and lobby areas.
- Multitask and prioritize work duties for maximum efficiency.
- Maintain a professional appearance through dress and demeanor.
- Perform all other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Preferred customer service experience.
- Preferred experience in the hotel industry.
- Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
- Availability to include weekends.
- Ability to lift up to 30 pounds.
- Strong interpersonal, organizational, and problem solving skills.
- Computer literacy.
- Strong written and verbal communication skills.
Health insurance benefits are available to full-time employees.
Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything we do today.
Salary : $15